KUALITAS PELAYANAN KESEHATAN DI PUSAT KESEHATAN MASYARAKAT KERTAPATI KOTA PALEMBANG

PRATAMA, HARI NUANSA and Mardianto, Mardianto and Martina, Martina (2019) KUALITAS PELAYANAN KESEHATAN DI PUSAT KESEHATAN MASYARAKAT KERTAPATI KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

This thesis is entitled "The Quality of Health Services at the Kertapati Community Health Center in Palembang City."The research method used in this study is a quantitative method. The data collection technique was carried out by distributing questionnaires to 100 respondents who were visitors to the Palembang City Kertapati Health Center by evaluating the interpretation of scores, as well as observing and collecting secondary data. The dimensions used to measure the quality of services at the Kertapati City Health Center in Palembang are 1. physical evidence, 2. ability, 3. responsiveness, 4. guarantee, 5. attention.In this case the Puskesmas has shown good service by providing services that are in line with community expectations. From all these dimensions it was concluded that the quality of service at the Kertapati Community Health Center in Palembang City was good with an interpretation of the score of 64.69%. The assessment is based on an average of 65 respondentS.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: PELAYANAN KESEHATAN, PUSAT KESEHATAN MASYARAKAT
Subjects: J Political Science > JF Political institutions (General) > JF1501-1521 Civil service
J Political Science > JS Local government Municipal government
R Medicine > RA Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics. Including ambulance service, nursing homes, hospices
Divisions: Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User: Hari Nuansa Pratama
Date Deposited: 03 Oct 2019 06:46
Last Modified: 03 Oct 2019 06:46
URI: http://repository.unsri.ac.id/id/eprint/10096

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