Cover, Artikel, Daftar Isi, Speaker REQUIREMENTS ENGINEERING FOR CUSTOMER SATISFACTION MANAGEMENT SYSTEM OF HIGHER EDUCATION IMPLEMENTING E-CRM AND ISO 9001:2008

Firdaus, Mgs Afriyan (2016) Cover, Artikel, Daftar Isi, Speaker REQUIREMENTS ENGINEERING FOR CUSTOMER SATISFACTION MANAGEMENT SYSTEM OF HIGHER EDUCATION IMPLEMENTING E-CRM AND ISO 9001:2008. In: 2nd Sriwijaya Economics, Accounting and Business Conference 2016, 23-24 November 2016, Palembang.

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Abstract

In developing optimum management system for customer satisfaction, a vital component that needs to be emphasized is system’s requirements engineering. This study focus on system’s requirements engineering for customer satisfaction management systems that adopt quality management system with international standards ISO 9001: 2008 and E-CRM. Requirement Engineering processes that is conducted in this paper including elicitation, analysis, validation, negotiation, documentation and management. The result is eight functional and twelve non-functional requirements that will establish an optimum management system for customer satisfaction.

Item Type:	Conference or Workshop Item (Paper)
Subjects:	#3 Repository of Lecturer Academic Credit Systems (TPAK) > Conference or Workshop
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Mgs. Afriyan Firdaus
Date Deposited:	12 May 2023 15:46
Last Modified:	12 May 2023 15:46
URI:	http://repository.unsri.ac.id/id/eprint/102788

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