PENERAPAN MANAJEMEN STRATEGI DALAM MENDUKUNG PENINGKATAN PELAYANAN PAJAK BEA PEROLEHAN HAK ATAS TANAH DAN BANGUNAN PADA BADAN PENDAPATAN DAERAH KOTA PALEMBANG

TIPALLAH, RACHMAD RIAN and Nasyaya, Annada (2023) PENERAPAN MANAJEMEN STRATEGI DALAM MENDUKUNG PENINGKATAN PELAYANAN PAJAK BEA PEROLEHAN HAK ATAS TANAH DAN BANGUNAN PADA BADAN PENDAPATAN DAERAH KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

	Text RAMA_63201_07011281924074.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (5MB) | Request a copy
	Text RAMA_63201_07011281924074_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (10MB) | Request a copy
	Text RAMA_63201_07011281924074_2006088801_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB)
	Text RAMA_63201_07011281924074_2006088801_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (406kB) | Request a copy
	Text RAMA_63201_07011281924074_2006088801_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (442kB) | Request a copy
	Text RAMA_63201_07011281924074_2006088801_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (854kB) | Request a copy
	Text RAMA_63201_07011281924074_2006088801_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (163kB) | Request a copy
	Text RAMA_63201_07011281924074_2006088801_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (283kB) | Request a copy
	Text RAMA_63201_07011281924074_2006088801_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (2MB) | Request a copy

Abstract

Service is an important aspect which is one of the determinants of the quality possessed by agencies, especially those engaged in the service sector. This study aims to find out how the strategy is used in improving the tax service of Land and Building Rights Acquisition Fees (BPHTB) at the Regional Revenue Agency (BAPENDA) of Palembang City. The method used in this research is descriptive qualitative research using interactive model data analysis techniques which are carried out with the stages of data collection, data presentation, and drawing conclusions. The theory used is the theory of strategic management from Wheelen & Hunger. The results of this study indicate that the services provided are still a lot of complaints by the public, especially in the process of providing services. Then also the service process which is only carried out directly also results in the existing service process being still limited. For this reason, it is hoped that training and additional insight will be provided to officers so that the quality of officers will increase and it is also expected to immediately provide online services so that it can make it easier for the community to obtain services.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Strategi, Pelayanan, BPHTB
Subjects:	J Political Science > JA Political science (General) > JA71-80 Theory. Relations to other subjects
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Rachmad Rian Tipallah
Date Deposited:	10 Jul 2023 08:34
Last Modified:	10 Jul 2023 08:34
URI:	http://repository.unsri.ac.id/id/eprint/115360

Actions (login required)

View Item