AKUNTABILITAS PELAYANAN PEMBERIAN IZIN MENDIRIKAN BANGUNAN PADA DINAS PENANAMAN MODAL DAN PERIZINAN TERPADU SATU PINTU KABUPATEN OGAN ILIR

SURYANI, SURYANI and Alfatih, Andy and Mardianto, Mardianto (2018) AKUNTABILITAS PELAYANAN PEMBERIAN IZIN MENDIRIKAN BANGUNAN PADA DINAS PENANAMAN MODAL DAN PERIZINAN TERPADU SATU PINTU KABUPATEN OGAN ILIR. Undergraduate thesis, Sriwijaya University.

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Abstract

The purpose of this research is to know the accountability services of building permission at the public of Investment and Integrated Licensing Service One Door of Ogan flir Regency. This type of research is qualitative research. The focus of the researched is the indicator of the accountability according to Dwiyanto (20/ 2: 55). Data collection techniques used are by interview, observation and documentation. Data analysis technique used in this research is descriptive technique consisting of data reduction phase, data presentation and conclusion. The results of this study indicate that the accountability Qf building permission license services at the Public of Investment and Integrated Licensing One Door of Ogan Ilir Regency has not been folly accountable in providing services. Seen from the service reference is in accordance with the relevant local regulations. But in the implementation there are irrelevancy such as the length of service lime and there's still an extra cost which must be spent by service users also the convoluted service requirements. Whereas seen from the service solutions provided by officers there have been improvements such as responses and better attitudes to the service users compared to previous years. Last seen .from the interests of service users has been continuously made innovations towards service improvement such as with the surveys Qf services and management of feedback from service users is good enough. But it need~ to be fixed is the action or development of new policies that need to be made so the service optimization could be achieved.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Accountability, Service, Building Permission
Subjects:	J Political Science > JK Political institutions (United States) > JK1-9993 Political institutions and public administration (United States)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Mrs Sri Astuti
Date Deposited:	21 Oct 2019 01:19
Last Modified:	21 Oct 2019 01:19
URI:	http://repository.unsri.ac.id/id/eprint/12111

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