PENGARUH SERVICE QUALITY TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN OGAN ILIR

ROSDIANA, AINI and Lionardo, Andries (2023) PENGARUH SERVICE QUALITY TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN OGAN ILIR. Undergraduate thesis, Sriwijaya University.

	Text RAMA_63201_07011181924248.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (4MB) | Request a copy
	Text RAMA_63201_07011181924248_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (4MB) | Request a copy
	Text RAMA_63201_07011181924248_0001057901_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB)
	Text RAMA_63201_07011181924248_0001057901_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (131kB) | Request a copy
	Text RAMA_63201_07011181924248_0001057901_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (219kB) | Request a copy
	Text RAMA_63201_07011181924248_0001057901_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (280kB) | Request a copy
	Text RAMA_63201_07011181924248_0001057901_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (8kB) | Request a copy
	Text RAMA_63201_07011181924248_0001057901_06_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (10kB)
	Text RAMA_63201_07011181924248_0001057901_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy

Abstract

Service quality is a benchmark in measuring the level of community satisfaction, meaning that community satisfaction depends on the good and bad services provided. This study aims to determine the Effect of Service Quality on Community Satisfaction at the Population and Civil Registration Office of Ogan Ilir Regency. This study used a quantitative approach with a data collection method using questionnaires, which were then analyzed with the help of the SPSS 26 program. The sample used in this study amounted to 95 respondents. Data analysis techniques in this study include validity and reliability tests, classical assumption tests consisting of data normality tests, linearity tests and heteroscedasticity tests, and simple linear regression analysis. The results of this study show that service quality has a positive influence as seen from the value of the X regression coefficient of 0.772 and has a significant effect seen from the Coefficients table of 0.000 < 0.05. Based on the results of the study, it can be concluded that Ho was rejected and Ha was accepted, meaning that the higher the quality of service, the more community satisfaction will also increase. Key words: Service Quality, Community Satisfaction, and Public Service

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Service Quality, Kepuasan Masyarakat, Pelayanan Publik
Subjects:	H Social Sciences > HV Social pathology. Social and public welfare > HV40-69 Social service. Social work. Charity organization and practice Including social case work, private and public relief, institutional care, rural social work, work relief
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Aini Rosdiana
Date Deposited:	28 Jul 2023 07:44
Last Modified:	28 Jul 2023 07:44
URI:	http://repository.unsri.ac.id/id/eprint/123396

Actions (login required)

View Item