ANALISIS KEPUASAN PASIEN RAWAT INAP PESERTA JAMINAN KESEHATAN NASIONAL DI RUMAH SAKIT ISLAM SITI KHADIJAH PALEMBANG

ARNINDIAH, NANDA and Safriantini, Dian (2018) ANALISIS KEPUASAN PASIEN RAWAT INAP PESERTA JAMINAN KESEHATAN NASIONAL DI RUMAH SAKIT ISLAM SITI KHADIJAH PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

The indicator of the success of the National Health Insurance is the satisfaction of the community assessed from hospital services, but in recent years participants' satisfaction has tended to be low. The Preliminary Study at the Siti Khadijah Islamic Hospital in Palembang stated that patients participating in the National Health Insurance felt dissatisfied with the services provided. Therefore this study aims to determine the level of satisfaction of inpatients of participants of the National Health Insurance based on 5 dimensions of quality of health services. This type of research is quantitative analytical with cross sectional design. The study sample consisted of 73 patients participating in the National Health Insurance selected by proportional sampling method. Analyzed using Chi Square. The results showed that on average patients participating in the National Health Insurance (54.8%) felt satisfied with the services provided. While the Chi Square test results show the p value between tangible (0.003), reliability (0,000), responsiveness (0,000), assurance (0,000), empathy (0,000), where there is a significant relationship between the five quality dimensions and patient satisfaction. Of the components in the five dimensions of quality there are some things that are still not running optimally, among others are facilities that have not been maximized such as toilets, inconsistent waiting time estimates, communication about health information between health workers and patients who are not good, and lack of time to consult a doctor. To maintain the quality of service, it is expected that the Siti Khadijah Islamic Hospital in Palembang can improve, improve and develop physical facilities. For medical and non-medical personnel to further improve the quality of service both in terms of reliability, responsiveness, assurance and empathy.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Service quality, satisfaction, JKN participants, hospitals
Subjects:	R Medicine > RA Public aspects of medicine > RA399 Regulation of medical practice. Evaluation and quality control of medical care. Medical audit R Medicine > RJ Pediatrics > RJ242-243 Hospital care
Divisions:	10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User:	Mrs Dies Meirita Sari
Date Deposited:	22 Oct 2019 12:11
Last Modified:	22 Oct 2019 12:11
URI:	http://repository.unsri.ac.id/id/eprint/12547

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