PERSEPSI DAN TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN PEMONDOKAN UNIVERSITAS SRIWIJAYA MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) DAN ANALISIS DISKRIMINAN

LISANDI, SILVI and Sukanda, Dian Cahyawati and Dwipurwani, Oki (2023) PERSEPSI DAN TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN PEMONDOKAN UNIVERSITAS SRIWIJAYA MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) DAN ANALISIS DISKRIMINAN. Undergraduate thesis, Sriwijaya University.

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Abstract

Sriwijaya University housing consists of three types of student housing, namely Regional Government Dormitories, Rusunawa, and Apartments. But often there are still many residents who complain about the lodging services. As a result, many residents are dissatisfied with the accommodation services. To find out the factors that cause dissatisfaction with the residents of the boarding house, the Quality Function Deployment (QFD) and Discriminant Analysis methods are used with variables X_1 : Tangible, X_2 : Reliability, X_3 : Responsiveness, X_4 : Assurance and X_5 : Empathy. QFD is a design or planning process method to find out the order of improvement priorities. Discriminant analysis is an analysis to determine the level of satisfaction of the occupants of the accommodation. The results obtained are the top priority for repair of each type of accommodation, namely the improvement of facilities. The discriminant model obtained for the Regional Government Dormitory D=-0,230+0,047X_1-0,014X_2-0,0383X_3+0,055X_4+0,028X_5with a classification accuracy level of 81%, Rusunawa D=-4,085-0,894X_1+0,103X_2+1,135X_3+0,300X_4+0,936X_5 with a classification accuracy level of 85%, Apartment D=- 1,382+0,048X_1 +0,045X_2 +1,241X_3 -0,033X_4 +0,677X_5 with a classification accuracy level 86%. From each type of accommodation to obtain a discriminant model with a high level of classification accuracy, then the discriminant model is good to use.

Item Type:	Thesis (Undergraduate)
Subjects:	Q Science > QA Mathematics > QA273-280 Probabilities. Mathematical statistics Q Science > QA Mathematics > QA273-280 Probabilities. Mathematical statistics > QA279.C663 Response surfaces (Statistics) Q Science > QA Mathematics > QA273-280 Probabilities. Mathematical statistics > QA279.M66 Experimental design Q Science > QA Mathematics > QA273-280 Probabilities. Mathematical statistics > QA279.M67 Experimental design. Response surfaces (Statistics) Q Science > QA Mathematics > QA273-280 Probabilities. Mathematical statistics > QA279.M94 Experimental design, Response surfaces (Statistics)
Divisions:	08-Faculty of Mathematics and Natural Science > 44201-Mathematics (S1)
Depositing User:	Silvi Lisandi
Date Deposited:	09 Aug 2023 08:11
Last Modified:	09 Aug 2023 08:11
URI:	http://repository.unsri.ac.id/id/eprint/126726

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