PENGELOLAAN HUBUNGAN PELANGGAN PT PEGADAIAN (PERSERO) CABANG BATURAJA DALAM MENJAGA HUBUNGAN DENGAN NASABAH

PRATIWI, NIA SONDI and Alfatih, Andy and Murti, Krisna (2018) PENGELOLAAN HUBUNGAN PELANGGAN PT PEGADAIAN (PERSERO) CABANG BATURAJA DALAM MENJAGA HUBUNGAN DENGAN NASABAH. Undergraduate thesis, Sriwijaya University.

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Abstract

PT Pegadaian (Persero) Ba111raja Branch is a service company engaged in the distribution of credit with the legal system of pawn. In the implementation of this company requires the management of customer relationships in order to maintain customer loyalty. This study discusses Customer Relationship Management in Maintaining Customer Relationship. This type of re.w!arch is descriptive qualitative research wirh dara collection method completed by interview, observation and documentation method From the result of the research, it is found that customer service of PT Pegadaian (Persero) Baturaja Branch in managing customer relationship run well, seen from quality and skill offront liner employee in running Customer Get Customer (CG() program, excellent service in customer service, creating good relationships with customers.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Customer Relation Ma11ageme11t, Customer, PT Pegadaian (Pcrscro) Ca bang Baturaja, Customer Service, Customer loyality
Subjects: Q Science > QA Mathematics > QA75-76.95 Calculating machines > QA76.9.E94 Computer system performance. Computer Communication Networks. Computer science. Logic design. Operating systems (Computers).
Divisions: Faculty of Social and Politic Science > 70201-Communication Science (S1)
Depositing User: Mrs Sri Astuti
Date Deposited: 23 Oct 2019 07:46
Last Modified: 23 Oct 2019 07:46
URI: http://repository.unsri.ac.id/id/eprint/12769

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