PENINGKATAN MUTU PELAYANAN KESEHATAN DALAM PERSPEKTIF KEPUASAN PASIEN POLI GIGI DI PUSKESMAS DEMPO PALEMBANG DENGAN MENGGUNAKAN METODE SIX SIGMA

SARI, NADILA INDAH and Misnaniarti, Misnaniarti (2023) PENINGKATAN MUTU PELAYANAN KESEHATAN DALAM PERSPEKTIF KEPUASAN PASIEN POLI GIGI DI PUSKESMAS DEMPO PALEMBANG DENGAN MENGGUNAKAN METODE SIX SIGMA. Undergraduate thesis, Sriwijaya University.

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Abstract

The method that can be used to see service quality improvement in customer perception is the six sigma method. There are problems related to services at the dental polyclinic at the Dempo Health Center, which can be seen from the unstable number of patients in the last few months, which is the right target for implementing the six sigma method. The aim of this study was to find out aspects that can improve the quality of health services in the perspective of patient satisfaction at the dental polyclinic at the Dempo Palembang Health Center using the six sigma method. This research is descriptive through in-depth interviews and observation. There were 10 informants in this study, namely the Head of the Puskesmas, the Head of Quality of the Puskesmas, Dentists, Dental Nurses, and Dental Poly Patients. Data analysis in this study used the six sigma method. The results of the study show that each dimension of quality improvement has problems related to service. Based on the calculation results at the measure stage, it is obtained that the quality dimension of service quality improvement has the highest DPMO value and the lowest sigma level is on the responsiveness dimension. Through analysis of the FMEA and 5W + 2H tables, an action plan can be obtained by adding doctors and dental nurses and making the most effective use of the duration of service in treating patients. The conclusion is aspects that can improve the quality of health services in the perspective of patient satisfaction by adding doctors and dental nurses and utilizing the duration of service as effectively as possible in treating patients. It is recommended that the puskesmas can implement existing action plans, supervise the action plans, and patients can provide criticism and suggestions to the puskesmas in order to improve the quality of dental polyclinic services at the Dempo Health Center.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Six Sigma, Mutu Pelayanan, Poli Gigi, Puskesmas
Subjects:	R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User:	Nadila Indah Sari
Date Deposited:	28 Aug 2023 08:34
Last Modified:	28 Aug 2023 08:34
URI:	http://repository.unsri.ac.id/id/eprint/127937

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