ANALISIS PENERAPAN METODE BALANCED SCORECARD SEBAGAI ALAT PENGUKURAN KINERJA PADA KOPERASI KARYAWAN PATRA

DEVABHARATA, RAKAI BHISMA and Meirawati, Eka and Listya, Anisa (2023) ANALISIS PENERAPAN METODE BALANCED SCORECARD SEBAGAI ALAT PENGUKURAN KINERJA PADA KOPERASI KARYAWAN PATRA. Undergraduate thesis, Sriwijaya University.

	Text RAMA_62201_01031481922065.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (3MB) | Request a copy
	Text RAMA_62201_01031481922065_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (5MB) | Request a copy
	Text RAMA_62201_01031481922065_0025056902_0010128802_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB)
	Text RAMA_62201_01031481922065_0025056902_0010128802_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (282kB) | Request a copy
	Text RAMA_62201_01031481922065_0025056902_0010128802_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (348kB) | Request a copy
	Text RAMA_62201_01031481922065_0025056902_0010128802_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (484kB) | Request a copy
	Text RAMA_62201_01031481922065_0025056902_0010128802_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (213kB) | Request a copy
	Text RAMA_62201_01031481922065_0025056902_0010128802_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (148kB) | Request a copy
	Text RAMA_62201_01031481922065_0025056902_0010128802_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy

Abstract

This study aims to analyze the usefulness of the balanced scorecard as a performance measurement tool in the PATRA employee cooperative. In this study, the target of performance measurement is the management and members of the PATRA employee cooperative. This research uses descriptive qualitative quantitative (mixed) method. In the qualitative method, the data processed was data from the 2016-2023 Annual Member Meeting (RAT) report and in the quantitative method, 133 respondents answered the questionnaire. The results of performance analysis using the balanced scorecard as a measurement tool. From a financial perspective Current Ratio (CR) is included in very good criteria, Return On Equity (ROE) is included in good criteria and Return On Assets (ROA) is included in very good criteria. From a customer perspective, Customer Acquisition is included in the bad criteria, Customer Retention is included in the very good criteria, and Customer Satisfaction is included in the very good criteria. The internal business perspective on product innovation is included in the very bad criteria and business processes are included in the very good criteria. And from a learning and growth perspective, employee productivity is included in the sufficient criteria and employee skills are included in the good criteria.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Balanced Scorecard, Kinerja, Koperasi
Subjects:	H Social Sciences > HF Commerce > HF5601 Accounting
Divisions:	01-Faculty of Economics > 62201-Accounting (S1)
Depositing User:	Rakai Bhisma Devabharata
Date Deposited:	19 Sep 2023 05:34
Last Modified:	19 Sep 2023 05:34
URI:	http://repository.unsri.ac.id/id/eprint/128836

Actions (login required)

View Item