KEPUASAN MASYARAKAT DALAM PELAYANAN PEMBUATAN KARTU IZIN TINGGAL TERBATAS (KITAS) TERHADAP WARGA NEGARA ASING (WNA) DI KANTOR IMIGRASI KELAS II KABUPATEN MUARA ENIM

RAMADHANI, RIZKY AMALIA and Putra, Raniasa and Martina, Martina (2018) KEPUASAN MASYARAKAT DALAM PELAYANAN PEMBUATAN KARTU IZIN TINGGAL TERBATAS (KITAS) TERHADAP WARGA NEGARA ASING (WNA) DI KANTOR IMIGRASI KELAS II KABUPATEN MUARA ENIM. Undergraduate thesis, Sriwijaya University.

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Abstract

This research was motivated by there are so many foreigners work and stay in Muara Enim District areas and lot of request to make limited stay permit card in Immigration Office of Muara Enim District. This research aims to identify and analyse civil satisfaction about services of making limited stay permit card for foreigner at Immigration Office of Muara Enim District. This research uses descriptive quantitative research method. Type of data that used are primer and got through quetionnaire. The technique use in collecting the samples research used Decree of State Minister For The Empowerement of State Apparaturs No. 25, 2004, The samples in this research were service users which amounts to 150 persons. This research use Civil Satisfaction Index method based on Decree of State Minister For The Empowerement of State Apparaturs No. 25, 2004 and got rated by 14 (fourteen) elements which are services procedure, services requirements, officers clarify, officers dicipline, officers responsibility, officers ability, services promptness, services fairness, services equity cost, officers decency and hospitality, services fixed cost, services schedule, comfortness of the office areas, and services safety. Based on result of the research got concluded that civil satisfaction about services of making limited stay permit card for foreigner is good enough but there are some elements that should be improve such as comfortness of the office areas, services schedule, officers clarity and information clarity. Civil satisfaction index calculated by the weighted average value of each service elements analysis as a method of data analysis. The result shows 64,93 with quality of service is B and the performance of service is Good.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Civil Satisfaction, Services, Limited Stay Permit Card, Civil Satisfaction
Subjects:	H Social Sciences > HM Sociology > HM1041-1101 Social perception. Social cognition Including perception of the self and others, prejudices, stereotype
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Users 2591 not found.
Date Deposited:	27 Oct 2019 08:56
Last Modified:	27 Oct 2019 08:56
URI:	http://repository.unsri.ac.id/id/eprint/13081

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