HUBUNGAN MUTU PELAYANAN KESEHATAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN DIABETES DI PUSKESMAS SEI BAUNG PALEMBANG

PAULO, INGE and Aziz, Muhammad and Mariana, Mariana (2023) HUBUNGAN MUTU PELAYANAN KESEHATAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN DIABETES DI PUSKESMAS SEI BAUNG PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Background: The increasing cases of diabetes in Indonesia must be addressed through strategies to improve health services. Improving health services requires an assessment of the quality of health services. The quality of health services can be assessed based on the patient's re-visit interest. Assessment of the quality of diabetes services can be seen from the aspects of characteristics, understanding of glucose control, therapy and dimensions of service quality consisting of responsiveness, tangibles, reliability, assurance, empathy. The purpose of this study was to determine the relationship between the quality of health services and the interest in re-visiting diabetes patients at the Puskesmas Sei Baung Palembang. Methods: This type of research is observational analytic with cross sectional design. The sample in this study amounted to 50 people with consecutive sampling technique. Results: There is a significant association between understanding of glucose control (p=0.024), taking diabetes medication (p=0,029), the dimensions of responsiveness (p=0.000), tangibles (p=0.000), reliability (p=0.001), assurance (p=0.000), and empathy (p=0.000) on the interest in re-visiting diabetic patients at Puskesmas Sei Baung. Understanding glucose control and tangibles quality dimension are the most dominant factors on the interest in re-visiting diabetic patients at Puskesmas Sei Baung. Conclusion: There is an association between the quality of health services and the interest in re-visiting diabetic patients at Puskesmas Sei Baung Palembang. Keywords: dimensions of service quality, characteristics, understanding of glucose control, therapy, interest in revisiting, puskesmas

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	dimensi mutu pelayanan, karakteristik, pemahaman kontrol glukosa, terapi, minat kunjungan ulang, puskesmas.
Subjects:	R Medicine > R Medicine (General) > R702-703 Medicine and the humanities. Medicine and disease in relation to history, literature, etc. R Medicine > R Medicine (General) > R735-854 Medical education. Medical schools. Research
Divisions:	04-Faculty of Medicine > 11201-Medicine (S1)
Depositing User:	Inge Paulo
Date Deposited:	29 Dec 2023 10:45
Last Modified:	29 Dec 2023 10:45
URI:	http://repository.unsri.ac.id/id/eprint/137030

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