PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK BERBASIS DIGITAL (M-PASPOR) DI KANTOR IMIGRASI KELAS I TPI PALEMBANG

HERAWATI, DWI AGUSTINI and Prabujaya, Sena Putra (2023) PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK BERBASIS DIGITAL (M-PASPOR) DI KANTOR IMIGRASI KELAS I TPI PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

This research aims to find out how the principles of good governance are implemented in digital-based public services (M-Paspor) at the Class I Checkpoint Imiggration Office Palembang, Digital-based public services are a service transformation based on the development of information technology systems so that people can effectively and efficiently obtain public services. This research examines and discusses the application of good governance principles in digital-based public services (M-Paspor) at the Class 1 Checkpoint Imiggration Office Palembang. The principles of good governance used in this research are according to the UNDP in Sedarmayanti (2003) which consist of participation, rule of law, transparency, responsiveness, consensus orientation, equity, effectiveness and efficiency, accountability and strategic vision. The research method used in this research is qualitative research. Data collection techniques in this research were carried out through observation, interviews and documentation. The results of the research show that the application of good governance principles has been implemented well at the Class 1 Checkpoint Imiggration Office Palembang, however the principle of responsiveness has not been applied in digital-based public services (M-Paspor) due to the inadequate number of employees in the service section at Class I Checkpoint Imiggration Office Palembang Keywords: Good Governance, Public Services, Digitalization, M-Paspor

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Good Governance, Pelayanan Publik, Digitalisasi, M-Paspor
Subjects:	J Political Science > JF Political institutions (General) > JF1338-2112 Public administration J Political Science > JF Political institutions (General) > JF20-2112 Political institutions and public administration
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Dwi Agustini Herawati
Date Deposited:	15 Jan 2024 03:18
Last Modified:	15 Jan 2024 03:18
URI:	http://repository.unsri.ac.id/id/eprint/138176

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