ANALISIS TINGKAT KEPUASAN PASIEN DIABETES MELITUS BERDASARKAN 5 DIMENSI KUALITAS PELAYANAN DI PUSKESMAS KAMPUS KEC. ILIR BARAT I KOTA PALEMBANG

JULIANTI, IMEL RAHMATULLAH and Aziz, Muhammad and Novita, Emma (2024) ANALISIS TINGKAT KEPUASAN PASIEN DIABETES MELITUS BERDASARKAN 5 DIMENSI KUALITAS PELAYANAN DI PUSKESMAS KAMPUS KEC. ILIR BARAT I KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Background: Indonesia ranks fifth in the world for the highest number of diabetes mellitus patients. The high number of diabetes mellitus patients necessitates good healthcare services to ensure satisfaction among them. Patient satisfaction is contingent on the quality of services provided by healthcare professionals. In assessing the level of patient satisfaction, five dimensions are utilized as an evaluation of service quality: reliability, tangible aspects, responsiveness, assurance, and empathy. Methods: This study is a descriptive analytical study using sequential mixed methods. The research sample consists of diabetes mellitus patients at the Puskesmas Kampus. Respondents for this study were determined using purposive sampling techniques and totaled 70 individuals. The study includes 7 informants, consisting of both healthcare staff and diabetes mellitus patients. Results: There is a significant relationship in the tangible dimension (p-value = 0.043), responsiveness (p-value = 0.014), and empathy (p-value = 0.029) towards the satisfaction of services for diabetes mellitus patients at Puskesmas Kampus. In the reliability and assurance dimensions, the values are constant, indicating that diabetes mellitus patients at Puskesmas Kampus are already satisfied with the services in these two dimensions. Conclution: The level of satisfaction among diabetes mellitus patients at Puskesmas Kampus across the five dimensions of satisfaction has been fulfilled.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: service quality, patient satisfication, diabetic mellitus.
Subjects: R Medicine > R Medicine (General) > R5-920 Medicine (General)
R Medicine > RA Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics. Including ambulance service, nursing homes, hospices
Divisions: 04-Faculty of Medicine > 11201-Medicine (S1)
Depositing User: Imel Rahmatullah Julianti
Date Deposited: 22 Jan 2024 03:02
Last Modified: 22 Jan 2024 03:02
URI: http://repository.unsri.ac.id/id/eprint/138985

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