ANALISIS KUALITAS PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN SEBERANG ULU II KOTA PALEMBANG

MUTHAHARI, MUHAMMAD AFFAN and Aryansyah, Januar Eko (2023) ANALISIS KUALITAS PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN SEBERANG ULU II KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Public services are all service activities provided by public service providers with the aim of meeting the needs of service recipients and in accordance with applicable laws and regulations. The results of the researcher’s initial observations showed that there was a problem with the recommendation for business premises permits. Sub-district services are still taking longer than expected and have not met community needs. This research aims to analyze the Quality of District Integrated Administrative Services (PATEN) in Seberang Ulu II District, Palembang City. This research uses the theory of improving the quality of public services according to Tangkilisan which has five dimensions, namely form, reliability, responsiveness, assurance, and empathy. The method in this research is descriptive qualitative with data collection techniques through interview, observation, and documentation. The results of this research show that officers at the Seberang Ulu II District Office, Palembang City have shown a good, fast, and consistent response in providing the promised services. Human Resources (HR) who have adequate knowledge, skills, and self-confidence support this success. These results are also supported by a social responsibility perspective which consider the circumstances of service users. Keyword :Public Services, PATEN, Quality

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Pelayanan Publik, PATEN, Kualitas
Subjects:	J Political Science > JF Political institutions (General) > JF1338-2112 Public administration J Political Science > JF Political institutions (General) > JF20-2112 Political institutions and public administration
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Muhammad Affan Muthahari
Date Deposited:	18 Mar 2024 02:01
Last Modified:	18 Mar 2024 02:01
URI:	http://repository.unsri.ac.id/id/eprint/141686

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