MULATSIH, TRI YONI and Budiyanto, Muhammad Nur (2024) INOVASI PELAYANAN PUBLIK MELALUI APLIKASI SISTEM INFORMASI PENGADUAN, PERIZINAN DAERAH (SIPPDA) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI SUMATERA SELATAN. Undergraduate thesis, Sriwijaya University.
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Abstract
Public service innovation can be interpreted as a new breakthrough or new method which is an effort to simplify public services to overcome existing problems. Various central and regional government agencies are required to create innovations in public services. DPMPTSP South Sumatra Province participates in creating innovations, one of which is by taking innovative steps to simplify complaint services. This research aims to determine and analyze public service innovation through the SIPPDA Application in the DPMPTSP of South Sumatra Province, especially in complaint services. This research uses qualitative methods with research informants, namely South Sumatra Province DPMPTSP employees and the public who make complaints via the SIPPDA Application. The theory used is Rogers' theory (2003) which suggests that there are five attributes or dimensions to view innovation in an agency, namely Relative Advantage, Suitability, Complexity, Possibility of trying, and Ease of Observation. The research results show that innovation in complaint services through the SIPPDA Application has gone quite well. The problems that often occur are that errors often occur on the SIPPDA Application website, the features provided are incomplete, and the socialization carried out is less consistent.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Inovasi, Pelayanan Publik, Aplikasi SIPPDA |
| Subjects: | J Political Science > JF Political institutions (General) J Political Science > JF Political institutions (General) > JF1338-2112 Public administration J Political Science > JF Political institutions (General) > JF20-2112 Political institutions and public administration |
| Divisions: | 07-Faculty of Social and Politic Science > 63201-State Administration (S1) |
| Depositing User: | Tri Yoni Mulatsih |
| Date Deposited: | 04 Apr 2024 05:06 |
| Last Modified: | 04 Apr 2024 05:06 |
| URI: | http://repository.unsri.ac.id/id/eprint/143121 |
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