KUALITAS PELAYANAN PEMBUATAN KARTU PENCARI KERJA DI DINAS TENAGA KERJA KOTA PALEMBANG

SUKSESI, MACHROEF and Budiarto, Gatot and Marpaung, Zailani Surya (2018) KUALITAS PELAYANAN PEMBUATAN KARTU PENCARI KERJA DI DINAS TENAGA KERJA KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

This research was motivited by still lack of service quality of creating card for job seeker in office of Manpower Palembnag. This study aims to determine the service quality in office of Manpower Palembang especially about creating card for job seeker. This study used quantitative descriptive research method with quantitative study. Types of data used are primary data and secondary data. The technique of data collection was done through questionnaire, observation and documentation. This study used the service quality theory by Zeithaml, etc where the succesful of survive quality offected by five dimensions are (1) Tangibles (2) reability (3) Responsiveness (4) Assurance (5) Empathy. Based on the analysis and research in the field, for the level of tangibles not good enough, the realibility dimensions less well, the responsiveness dimensions not good enough and for the empathy dimensions also less well. The conclusion of the research is service quality of creating card for job seeker in office of Manpower Palembang still not yet succesful. This study provided some sugesstions so that the service quality can be improve by maximzing the available facilities providing the standard operational procedure (SOP) to simplify the citizen, evaluating and observing the employee performance, and also improving the service.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Service Quality, Creating Card For Job Seeker , office of Manpower
Subjects:	J Political Science > JK Political institutions (United States) > JK1-9993 Political institutions and public administration (United States)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Users 2582 not found.
Date Deposited:	07 Nov 2019 06:33
Last Modified:	07 Nov 2019 06:33
URI:	http://repository.unsri.ac.id/id/eprint/15241

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