HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN TUBERKULOSIS DI PUSKESMAS SEKIP KECAMATAN KEMUNING KOTA PALEMBANG

NABILAH, EDGINA SAFA and Aziz, Muhammad and Fitri, Agita Diora (2024) HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN TUBERKULOSIS DI PUSKESMAS SEKIP KECAMATAN KEMUNING KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Background: The increasing number of TB cases must be addressed through planning and implementing various improvement efforts by improving the quality of care. Patient satisfaction reflects the quality of care received. There are seven dimensions of health service quality, including effective, safe, people-centered, timely, efficient, equitable, integrated. This study aims to determine the relationship between the dimensions of health service quality and the level of satisfaction of tuberculosis patients at Puskesmas Sekip, Kemuning District, Palembang City. Methods: Observational analytic research with cross-sectional design. The study sample was 41 TB patients at Puskesmas Sekip who met the inclusion criteria and did not meet the exclusion criteria. The sampling method used purposive sampling technique. Results: The majority of research subjects were aged 19-44 years, with female gender, educational background up to high school / equivalent level, and work as housewives (IRT). There was a significant relationship in the dimensions of health service quality effective (p = 0.000), safe (p = 0.000), people-centered (p = 0.001), timely (p = 0.003), efficient (p = 0.000), equitable (p = 0.026), integrated (p = 0.012) to the level of satisfaction of tuberculosis patients at Puskesmas Sekip, Kemuning District, Palembang City. Conclusion: There is a relationship between the dimensions of health service quality and the level of satisfaction of TB patients at Puskesmas Sekip, Kemuning District, Palembang City. Keywords: dimensions of health service quality, patient satisfaction, puskesmas, tuberculosis

Item Type:	Thesis (Undergraduate)
Subjects:	R Medicine > RA Public aspects of medicine > RA645.5-645.9 Emergency medical services
Divisions:	04-Faculty of Medicine > 11201-Medicine (S1)
Depositing User:	Edgina Safa Nabilah
Date Deposited:	11 Dec 2024 07:07
Last Modified:	11 Dec 2024 07:07
URI:	http://repository.unsri.ac.id/id/eprint/160190

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