PENERAPAN E-GOVERNMENT MELALUI PENGGUNAAN WEBSITE DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DINAS SOSIAL OGAN ILIR

SITUMORANG, ROY DEMSON PUTRA and Ermanovida, Ermanovida (2024) PENERAPAN E-GOVERNMENT MELALUI PENGGUNAAN WEBSITE DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DINAS SOSIAL OGAN ILIR. Undergraduate thesis, Sriwijaya University.

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Abstract

This research is motivated by how the use of websites in improving the quality of public services by utilising digital technology which gave birth to a new form of government bureaucratic mechanism called electronic government. The focus of this research is to review how the implementation of e-government through the use of websites in improving public services at the Ogan Ilir Social Service. This research uses the theory of e-government implementation from Indrajit (2016) including, support, capacity, and benefits and the theory of public service quality from Lovelock (2007) namely, reliability, physical evidence, responsiveness, assurance, and empathy. This research uses a qualitative method with a descriptive approach. The data collection techniques used in this research are interviews, documentation, and observation. Through primary and secondary data collection. The results showed that the application of e-government carried out through the use of websites in improving the quality of public services is quite good, seen from the dimensions of application and quality of public services which include support from the agreement on the application of e-government, competent human resources, adequate facilities and infrastructure that run according to their functions and the comfort felt by the community when receiving services at the Social Service of Ogan Ilir Regency. This research is motivated by how the use of websites in improving the quality of public services with the use of digital technology which gave birth to a new form of government bureaucratic mechanism called electronic government. The focus of this research is to review how the application of e-government through the use of websites in improving public services at the Ogan Ilir Social Service.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	E-Government, Penerapan E-Government, Kualitas Pelayanan Publik
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Roy Demson Putra Situmorang
Date Deposited:	21 Jan 2025 05:36
Last Modified:	21 Jan 2025 05:36
URI:	http://repository.unsri.ac.id/id/eprint/165960

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