PENERAPAN PRINSIP NEW PUBLIC SERVICE DALAM PELAYANAN PUBLIK DI BIDANG PENDAFTARAN PENDUDUK (DAFDUK) DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALEMBANG

NATASYA, NATASYA and Aryansah, Januar Eko (2025) PENERAPAN PRINSIP NEW PUBLIC SERVICE DALAM PELAYANAN PUBLIK DI BIDANG PENDAFTARAN PENDUDUK (DAFDUK) DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

This study aims to analyze the implementation of New Public Service (NPS) principles in public services within the population registration sector (Dafduk) at the Department of Population and Civil Registration (Disdukcapil) of Palembang City. The analysis is based on seven key NPS indicators proposed by Denhardt & Denhardt (2003): (1) Serve Citizens, Not Customers, (2) Seeks the Public Interest, (3) Value Citizenship over Entrepreneurship, (4) Think Strategically, Act Democratically, (5) Recognize that Accountability is not Simple, (6) Serve Rather than Steer, and (7) Value People, Not Just Productivity. This research employs a qualitative method with a descriptive approach. Data collection techniques include in-depth interviews with Disdukcapil staff and service users, direct observations, and document analysis. Data is analyzed using the interactive model of Miles & Huberman. The findings indicate that the implementation of NPS principles in Dafduk services at Disdukcapil Palembang has been relatively effective, particularly in ensuring fair and transparent services, prioritizing public interest, and encouraging community participation in service evaluation. However, several challenges remain, such as issues in digital system effectiveness, limited digital literacy among citizens, and perceptions of unequal service distribution in some aspects. In conclusion, while the New Public Service principles have been implemented in population registration services at Disdukcapil Palembang, further optimization is needed in technology integration, staff capacity enhancement, and strengthening accountability mechanisms to ensure more responsive, inclusive, and citizen-oriented public services.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	New Public Service, Pelayanan Publik, Administrasi Kependudukan
Subjects:	J Political Science > JF Political institutions (General) > JF1338-2112 Public administration
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Natasya Natasya
Date Deposited:	21 Mar 2025 05:05
Last Modified:	21 Mar 2025 05:05
URI:	http://repository.unsri.ac.id/id/eprint/169712

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