EVALUASI PROGRAM ANTREAN ONLINE MELALUI MOBILE JKN PADA PUSKESMAS MAKRAYU KOTA PALEMBANG

ARISKA, LOLA and Munawarah, Siti Halimatul (2025) EVALUASI PROGRAM ANTREAN ONLINE MELALUI MOBILE JKN PADA PUSKESMAS MAKRAYU KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

The accumulation of queues is one of the main problems in accessing services at FKTP, especially Health Center. Based on data from June-August 2024, the achievement of online queues through mobile JKN at the Makrayu Health Center in Palembang city is still below the target of 5.5%, which is >1% with the highest number of visits of 16,947 patients. This has the potential to cause queue buildup and will affect patient satisfaction. This study aims to evaluate the online queue program through the Mobile JKN application at the Makrayu Health Center using the Stufflebeam CIPP evaluation model and POAC management theory. The method used is qualitative descriptive, with data collection through in-depth interviews, observations, and document review. The research informants amounted to 11 people, namely Makrayu Health Center Officers, Patients, and BPJS Kesehatan KC Palembang Officers. The results of the study show that in terms of input, human resources (Man) lack of number of officers directing patients, there is no budget (Money), materials (Materials) are available but there are still technical obstacles, technology (Machine) often experiences disruptions, and Method (Method) does not have an SOP for mobile JKN queues. In the process aspect, the implementation of the program shows unstrategic planning, clear organization, ineffective patient briefing, and routine control without strict sanctions. In conclusion, the Mobile JKN application has the potential to reduce queue buildup, but its implementation still faces obstacles from limited human resources, technical, facilities and infrastructure, as well as social challenges related to the demographic state of patients with low economic and educational levels, as well as the elderly who have difficulty using the application. The suggestion from this study is to increase the role of officers in directing patients, making SOPs for mobile JKN queues, maintaining facilities, and implementing a reward system for Health Center.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Antrean Online, Evaluasi, Mobile JKN, Puskesmas
Subjects:	R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User:	Lola Ariska
Date Deposited:	13 May 2025 01:13
Last Modified:	13 May 2025 01:13
URI:	http://repository.unsri.ac.id/id/eprint/172097

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