PENERAPAN SISTEM INFORMASI KEPUASAN PELANGGAN BERDASARKAN SERVICE QUALITY UNTUK MENINGKATKAN PELAYANAN PENGUNJUNG PADA TAMAN WISATA ALAM PUNTIKAYU

REKSA, MUHAMMAD BAYU and Wedhasmara, Ari (2018) PENERAPAN SISTEM INFORMASI KEPUASAN PELANGGAN BERDASARKAN SERVICE QUALITY UNTUK MENINGKATKAN PELAYANAN PENGUNJUNG PADA TAMAN WISATA ALAM PUNTIKAYU. Undergraduate thesis, Sriwijaya University.

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Abstract

This study aims to design a Service Information System that will be applied in TWA Puntikayu and to find out the results of the evaluation and the results of the implementation of the Service Information System that has been made. The method used in developing the system is the waterfall until the fourth stage, namely testing. This study also uses the servquel model (Service Quality) questionnaire which serves to determine the extent of the quality of services provided by Puntikayu Nature Park. Information System Application Results visitor satisfaction at the puntikayu nature park can help and support the company in improving or maximizing service quality and good relations with visitors to increase visitor loyalty, giving visitors convenience in grading.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Waterfall, Servqual, Information System
Subjects:	T Technology > T Technology (General) > T58.5-58.64 Information technology > T58.6.E9 Management information systems -- Congresses.
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Users 3221 not found.
Date Deposited:	21 Nov 2019 06:39
Last Modified:	21 Nov 2019 06:39
URI:	http://repository.unsri.ac.id/id/eprint/17555

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