PENERAPAN INOVASI PELAYANAN PUBLIK BERBASIS ONLINE INAPORTNET DI DIREKTORAT LALU LINTAS DAN ANGKUTAN LAUT DITJEN HUBLA KEMENTERIAN PERHUBUNGAN

WULANDARI, DIAH and Aryansah, Januar Eko (2025) PENERAPAN INOVASI PELAYANAN PUBLIK BERBASIS ONLINE INAPORTNET DI DIREKTORAT LALU LINTAS DAN ANGKUTAN LAUT DITJEN HUBLA KEMENTERIAN PERHUBUNGAN. Undergraduate thesis, Sriwijaya University.

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Abstract

Innovation in the government sector is very important to improve the quality of service to the community. This study aims to see how the application of the Inaportnet system in improving the quality of service by using the characteristics of the innovation theory proposed by Everett M. Rogers. This study uses a qualitative descriptive method and data collection techniques in the form of observation, interviews, and documentation. The results of this study indicate that the Inaportnet system can provide positive effects in the form of efficiency of time and operational costs. In addition, this innovation is also considered more transparent and accountable than previous innovations because it is integrated with technology and information systems.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Inovasi, Pelayan Publik
Subjects:	H Social Sciences > HE Transportation and Communications > HE380.8-971 Water transportation J Political Science > JS Local government Municipal government > JS39-8500 Local government. Municipal government
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Diah Wulandari
Date Deposited:	22 Jul 2025 05:12
Last Modified:	22 Jul 2025 05:12
URI:	http://repository.unsri.ac.id/id/eprint/179749

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