PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA SISTEM INFORMASI PELAYANAN PONDOK PESANTREN MENGGUNAKAN CRM-IRIS METHODOLOGY

QONITA, ASMI and Putra, Apriansyah (2019) PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA SISTEM INFORMASI PELAYANAN PONDOK PESANTREN MENGGUNAKAN CRM-IRIS METHODOLOGY. Undergraduate thesis, Sriwijaya University.

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Abstract

Raudhatul Ulum Sakatiga Islamic Boarding School is an Islamic educational institution managed by the Raudhatul Ulum Sakatiga Islamic Education Foundation. Amidst academic competition it is very important for Raudhatul Ulum Islamic Boarding School to increase customer loyalty and make customers trust the Raudhatul Ulum Islamic Boarding School. This study applies the Customer Relationship Management (CRM) method as an effort to get new customers, increase relationships and maintain customer loyalty. The system development method used in this study is the CRM-IRIS Methodology method. The final results of this study is in the form of Raudhatul Ulum Islamic Boarding School Service website with features that support CRM.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Islamic Boarding School, Customer Relationship Management, CRM-IRIS Methodology, website
Subjects: T Technology > T Technology (General) > T58.4 Managerial control systems Information technology. Information systems (General)
T Technology > T Technology (General) > T58.5-58.64 Information technology
T Technology > T Technology (General) > T59.5 Automation
Divisions: Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User: Asmi Qonita
Date Deposited: 02 Aug 2019 02:16
Last Modified: 02 Aug 2019 02:16
URI: http://repository.unsri.ac.id/id/eprint/1807

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