SISTEM ADMINISTRASI PENGAJUAN DAN PELUNASAN GADAI EMAS PADA PT PEGADAIAN UPC TAMAN BUKIT SIGUNTANG PALEMBANG

SARI, INDAH PUSPITA and Lisnawati, Lisnawati (2025) SISTEM ADMINISTRASI PENGAJUAN DAN PELUNASAN GADAI EMAS PADA PT PEGADAIAN UPC TAMAN BUKIT SIGUNTANG PALEMBANG. Diploma thesis, Sriwijaya University.

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Abstract

Laporan ini membahas sistem administrasi pengajuan dan pelunasan gadai emas di PT. Pegadaian UPC Taman Bukit Siguntang Penelitian ini dilakukan berdasarkan observasi selama pelaksanaan magang untuk memehami proses administrasi, mengidentifikasi kendala, serta mengevaluasi efektivitas sistem yang diterapkan. Hasil analisis menunjukkan bahwa sistem administrasi berbasis teknologi telah meningkatkan efisiensi dan akurasi dalam pengajuan serta pelunasan gadai emas pada PT. Pegadaian UPC Taman Bukit Siguntang. Dengan adanya aplikasi Pegadaian Digital Service (PDS), nasabah dapat melakukan transaksi secara daring, mulai dari pengecekan saldo tabungan emas, pembayaran cicilan, hingga pengajuan gadai emas. Inovasi ini telah meningkatkan efektivitas kerja serta mengurangi kesalahan administrasi yang sebelumnya sering terjadi pada sistem manual. Namun, terdapat beberapa kendala dalam penerapan sistem ini, seperti antrean panjang akibat tingginya volume transaksi, kurangnya pemahaman nasabah terhadap sistem digital, serta ketidakstabilan harga emas yang dapat mempengaruhi nilai taksiran gadai. Untuk mengatasi kendala tersebut, PT. Pegadaian UPC Taman Bukit Siguntang menerapkan berbagai strategi, termasuk sistem antrean berbasis teknologi, edukasi kepada nasabah, serta pemantauan transaksi secara real-time. Diharapkan inovasi ini dapat meningiętkan kualitas layanan dan kepuasan nasabah serta menjadi referensi bagi lembaga keuangan dalam meningkatkan sistem administrasi gadai pada PT. Pegadaian UPC Taman Bukit Siguntang. Kata Kunci : Administrasi, Emas, Gadai, Sistem Digital, Pelunasan This report discusses the administration system for submitting and paying off gold pawns at PT. Pegadaian UPC Taman Bukit Siguntang. This research was conducted based on observations during the internship to understand the administration process, identify obstacles, and evaluate the effectiveness of the system implemented. The results of the analysis show that the technology-based administration system has increased efficiency and accuracy in submitting and paying off gold pawns at PT. Pegadaian UPC Taman Bukit Siguntang. With the Pegadaian Digital Service (PDS) application, customers cun make transactions online, starting from checking gold savings balances, paying installments, to submitting gold pawns. This innovation has increased work effectiveness and reduced administrative errors that previously often occurred in mamal systems. However, there are several obstacles in implementing this system, such as long queues due to high transaction volumes, lack of customer understanding of the digital system, and instability of gold prices that can affect the estimated value of the pawn. To overcome these obstacles, PT. Pegadaian UPC Taman Bukit Siguntang implements various strategies, including a technology-based queuing system, customer education, and real-time transaction monitoring. It is expected that this innovation can improve the quality of service and customer satisfaction and become a reference for financial institutions in improving the pawn administration system at PT. Pegadaian UPC Taman Bukit Siguntang. Keywords: Administration, Digital System, Gold, Pawn, Repayment

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Administrasi, Emas, Gadai, Sistem Digital, Pelunasan
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	01-Faculty of Economics > 63412-Secretarity (D3)
Depositing User:	Indah Puspita Sari
Date Deposited:	30 Jul 2025 03:15
Last Modified:	30 Jul 2025 03:15
URI:	http://repository.unsri.ac.id/id/eprint/181553

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