ULYA, MASAYU FATHIA and Firdaus, Mgs Afriyan (2025) EVALUASI KEPUASAN PENGGUNA APLIKASI MOVIN BY MANTAP MOBILE MENGGUNAKAN METODE END-USER COMPUTING SATISFACTION (EUCS). Undergraduate thesis, Sriwijaya University.
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Abstract
Digitalisasi perbankan mendorong Bank Mandiri Taspen menghadirkan aplikasi Movin by Mantap Mobile untuk memudahkan nasabah, khususnya pensiunan. Namun, sejumlah keluhan pengguna menunjukkan perlunya evaluasi lebih lanjut. Penelitian ini bertujuan mengukur kepuasan pengguna aplikasi Movin by Mantap Mobile menggunakan metode End-User Computing Satisfaction (EUCS) yang mencakup lima dimensi: content, accuracy, format, ease of use, dan timeliness. Penelitian dilakukan secara kuantitatif dengan menyebarkan kuesioner kepada 100 responden menggunakan teknik convenience sampling. Hasil menunjukkan seluruh dimensi berada pada kategori “puas”, dengan format sebagai dimensi tertinggi (78%) dan timeliness terendah (74,9%). Temuan ini menunjukkan bahwa meskipun aplikasi sudah memenuhi kebutuhan dasar, aspek kecepatan dan aktualisasi informasi masih perlu ditingkatkan.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | End-User Computing Satisfaction, EUCS, Kepuasan Pengguna |
| Subjects: | T Technology > T Technology (General) > T57-57.97 Applied mathematics. Quantitative methods > T57.32 General works T Technology > T Technology (General) > T57-57.97 Applied mathematics. Quantitative methods > T57.36 Sampling theory |
| Divisions: | 09-Faculty of Computer Science > 57201-Information Systems (S1) |
| Depositing User: | Masayu Fathia Ulya |
| Date Deposited: | 04 Aug 2025 01:32 |
| Last Modified: | 04 Aug 2025 01:32 |
| URI: | http://repository.unsri.ac.id/id/eprint/181921 |
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