PROSEDUR PELAPORAN DAN PENYELESAIAN KEJADIAN TRANSAKSI DOUBLE DEDUCT PADA SAAT TRANSAKSI MENGGUNAKAN KARTU ELEKTRONIK (E-TOLL) DI GERBANG TOL KRAMASAN PADA PT WASKITA SRIWIJAYA RUAS TOL KAYU AGUNG – PALEMBANG

SASMI, SASMI and Fikriyansyah, Ahmad (2025) PROSEDUR PELAPORAN DAN PENYELESAIAN KEJADIAN TRANSAKSI DOUBLE DEDUCT PADA SAAT TRANSAKSI MENGGUNAKAN KARTU ELEKTRONIK (E-TOLL) DI GERBANG TOL KRAMASAN PADA PT WASKITA SRIWIJAYA RUAS TOL KAYU AGUNG – PALEMBANG. Diploma thesis, Sriwijaya University.

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Abstract

Reporting and resolution procedures for double deduct incidents or double balance deductions during transactions using electronic cards (e-toll) at the Kramasan Toll Gate at PT. Waskita Sriwijaya Tol, Kayu Agung - Palembang section. This problem often occurs due to disruption of the card reading system or technical errors when vehicles pass. The study was conducted using a qualitative descriptive method through direct observation and interviews in the field. The results of the study showed that the reporting process was still carried out manually by users to officers, and refunds were also made directly by Waskita. Later, Waskita will submit a claim for reimbursement to the bank once a year.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Double Deduct, E-Toll, Reporting Procedure, Transaction Settlement
Subjects:	H Social Sciences > HF Commerce > HF5601 Accounting
Divisions:	01-Faculty of Economics > 62401-Accounting (D3)
Depositing User:	Sasmi Sasmi
Date Deposited:	17 Sep 2025 01:58
Last Modified:	17 Sep 2025 01:58
URI:	http://repository.unsri.ac.id/id/eprint/184081

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