PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSIA AZ-ZAHRA PALEMBANG

IKRAAM, WAL and Eka, Dian and Karim, Suhartini (2019) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSIA AZ-ZAHRA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

The purpose of this study is to determine the effect of service quality on outpatient satisfaction at RSIA Az-zahra Palembang. The population and at the same time the sample in this study were 100 outpatients at RSIA Az-zahra Palembang. Data collection techniques were carried out by distributing questionnaires throughout outpatients at RSIA Az-zahra Palembang. The analysis technique used is multiple linear regression analysis. The results of this study indicate that the quality of care affects the satisfaction of outpatients at RSIA Az-zahra Palembang.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	kualitas pelayanan, kepuasan pasien
Subjects:	H Social Sciences > HF Commerce > HF5546-5548.6 Office management R Medicine > RA Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics. Including ambulance service, nursing homes, hospices
Divisions:	01-Faculty of Economics > 61201-Management (S1)
Depositing User:	Users 3418 not found.
Date Deposited:	28 Nov 2019 07:07
Last Modified:	28 Nov 2019 07:07
URI:	http://repository.unsri.ac.id/id/eprint/19015

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