KINERJA PEGAWAI DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL DALAM PROSES PENCETAKAN e-KTP KABUPATEN MUARA ENIM

UTOMO, MUHAMMAD YASIN and Budiarto, Gatot and Martina, Martina (2019) KINERJA PEGAWAI DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL DALAM PROSES PENCETAKAN e-KTP KABUPATEN MUARA ENIM. Undergraduate thesis, Sriwijaya University.

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Abstract

The background of the printing process of e-KTP at the Department of Population and Civil Registration of Muara Enim Regency is due to several phenomena, namely the completion time of printing of the e-KTP is not in accordance with standard operational procedures, and frequent misprinting of e-KTP. This study aims to determine how the performance of e-KTP Printing employees in the Department of Population and Civil Registration of Muara Enim Regency. This type of research is descriptive with qualitative methods. The subjects of this study were the e-KTP issuance officer who handled the e-KTP Printing section. Data collection techniques used were interviews, observation, and documentation. This study uses the Dharma theory of employee performance, which consists of work quantity, work quality, and timeliness. The results of the research show that the performance of the employees of the e-KTP printing section at the Department of Population and Civil Registration of Muara Enim Regency has not been fully in accordance with the Standard Operating Procedures. The research findings show that at the Work Quantity stage, the number of e-KTP printing application files submitted to operators is not the same, between the incoming applicant's data and the applicant's exit data, at the Work Quality stage, the printing process of the e-KTP request file by the employee is less precise so that the wrong input and print data, at the stage of timeliness, the printing process of the e-KTP has not been carried out according to the applicable SOP. Researcher's recommendation is to add 1 piece of e-KTP printing machine, add 1 e-KTP printing printer, add 1 internet access connection.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Kinerja, Pegawai, Pencetakan, E-KTP
Subjects:	#2 Repository of Library Services > Documentation of Important Decrees (UU, PP, Permen etc)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Users 5358 not found.
Date Deposited:	05 Mar 2020 03:50
Last Modified:	05 Mar 2020 03:50
URI:	http://repository.unsri.ac.id/id/eprint/27809

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