CUSTOMER RELATIONSHIP MANAGEMENT (CRM) UNTUK SISTEM INFORMASI PELAYANAN PELANGGAN PADA PLANET PETSHOP

SEFRIAN, MUHAMMAD YUSRIZAL and Utama, Yadi (2020) CUSTOMER RELATIONSHIP MANAGEMENT (CRM) UNTUK SISTEM INFORMASI PELAYANAN PELANGGAN PADA PLANET PETSHOP. Undergraduate thesis, Sriwijaya University.

	Text RAMA_57201_09031381821017.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (5MB) | Request a copy
	Text RAMA_57201_09031381821017_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (8MB) | Request a copy
Preview	Text RAMA_57201_09031381821017_0015017905_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (2MB) | Preview
	Text RAMA_57201_09031381821017_0015017905_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (368kB) | Request a copy
	Text RAMA_57201_09031381821017_0015017905_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (925kB) | Request a copy
	Text RAMA_57201_09031381821017_0015017905_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_57201_09031381821017_0015017905_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (192kB) | Request a copy
	Text RAMA_57201_09031381821017_0015017905_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (356kB) | Request a copy
	Text RAMA_57201_09031381821017_0015017905_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (196kB) | Request a copy

Abstract

With the development of increasingly global times like today, information becomes the most important thing for companies or agencies. One way to maintain the viability of the company is to maintain good relations with the customers by providing fast and accurate information, which can spearhead the company. Planet Petshop needs to have a medium for delivering information that can improve service to customers because of some problems that occur because customers have difficulty getting promotional and service information. Another problem with Planet Petshop is that it is still difficult for customers to know what products are provided and the customer must come to the location. Then the company is still having trouble collecting data on customers who have ordered. Therefore Planet Petshop requires a system that implements a web-based Customer Relationship Management (CRM) method that aims to make the relationship between the company and the customer well established and the customer service process will be faster and more efficient.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Sistem Informasi , CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Subjects:	T Technology > T Technology (General) > T58.4 Managerial control systems Information technology. Information systems (General) T Technology > T Technology (General) > T58.6-58.62 Management information systems
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Users 6465 not found.
Date Deposited:	20 Jul 2020 07:59
Last Modified:	20 Jul 2020 07:59
URI:	http://repository.unsri.ac.id/id/eprint/31399

Actions (login required)

View Item