RANCANG BANGUN STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA SISTEM PELAYANAN PERIZINAN USAHA INDUSTRI DI DPMPTSP PROVINSI SUMATERA SELATAN

LESTARI, MEYKA and Ibrahim, Ali (2020) RANCANG BANGUN STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA SISTEM PELAYANAN PERIZINAN USAHA INDUSTRI DI DPMPTSP PROVINSI SUMATERA SELATAN. Undergraduate thesis, Sriwijaya University.

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Abstract

DPMPTS South Sumatra Province is tasked with carrying out government affairs and public services such as making licenses for industry and companies. The current licensing process takes a long time due to a lack of information for companies to register. The company must take the form to DPMPTSP and ask what conditions are needed and return to send the document to DPMPTSP. Another problem that arises is that there is no system that provides information to DPMPTSP about licensing status. Based on the above problems, DPMPTSP needs a system that can simplify the permit-making process. Companies do not need to go to the DPMPTSP office to complete documents. It also requires a system that helps DPMPTSP to monitor the status of company permits. The system developed is made using the waterfall method. Based on the results of the trials that have been carried out, the system can meet the needs of the DPMPTSP of South Sumatra Province in the process of license registration, permit approval, license issuance, monitoring of document positions and giving warnings if there are permits that expire via WhatsApp. Keywords: Licensing, Waterfall, CRM, Whatsapp

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Licensing, Waterfall, CRM, Whatsapp
Subjects:	T Technology > T Technology (General) > T1-995 Technology (General) T Technology > T Technology (General) > T58.5-58.64 Information technology > T58.5 General works Management information systems Cf. HD30.213 Industrial management Cf. HF5549.5.C6+ Communication in personnel management Cf. TS158.6 Automatic data collection systems (Production control)
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Users 7796 not found.
Date Deposited:	02 Sep 2020 08:23
Last Modified:	02 Sep 2020 08:28
URI:	http://repository.unsri.ac.id/id/eprint/34430

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