Mix Methods for Measuring Satisfaction and Priority Factors of Student Housing Facilities : A Case Study in University of Sriwijaya, Indonesia

Abstract

For increase the quality of Student's Housing in University of Sriwijaya,the service facilities are needed an evaluation from the student of Sriwijaya University as the main consumer about the quality of Student Housing, if the design of Student Housing filled their aspiration and can accommodate every need. There are 385 occupants of total capacity 700 or about 55% of total occupants. This research is intended for evaluating the indicator of service facilities in Student Housing based on the choices of occupants and for find out the indicator of service facilities which become priority to be repaired using mix method Servqual, Importance-Performance Analysis, and Mean item Scoring (MIS), and give improvement suggestion for increase the quality of facilities and several priority indicator. In this paper, the evaluation of Student Housing service facilities assessed by the gap score among perception and expectation of Student Housing's occupants. The result mapped onto quadrant IPA and sort by rating score with MIS. For find out the priority indicator. This evaluation is held with spread the questionnaires to 80 respondents. The result of data analysis showing 10 from 19 facility attributes was in negative value range between -0,58 till -2,86. Based on the integration of 3 methods produced 8 facility attributes which become a priority to be repaired With the rate of satisfaction about living and decide the priority to be repaired among the student, expected can give a suggestion to occupancy manager for increase their service and offer the better facilities soon.