KUALITAS PELAYANAN PENGADUAN PELANGGAN PERUSAHAAN DAERAH AIR MINUM TIRTA BETUAH DI KECAMATAN BETUNG KABUPATEN BANYUASIN

UTAMA, YUDHA and Mardianto, Mardianto and Martina, Martina (2020) KUALITAS PELAYANAN PENGADUAN PELANGGAN PERUSAHAAN DAERAH AIR MINUM TIRTA BETUAH DI KECAMATAN BETUNG KABUPATEN BANYUASIN. Undergraduate thesis, Sriwijaya University.

	Text RAMA_63201_07011381520146.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (4MB) | Request a copy
	Text RAMA_63201_07011381520146_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (5MB) | Request a copy
Preview	Text RAMA_63201_07011381520146_00256209_0005036602_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (699kB) | Preview
	Text RAMA_63201_07011381520146_00256209_0005036602_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_63201_07011381520146_00256209_0005036602_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_63201_07011381520146_00256209_0005036602_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_63201_07011381520146_00256209_0005036602_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_63201_07011381520146_00256209_0005036602_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
	Text RAMA_63201_07011381520146_00256209_0005036602_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (4MB) | Request a copy

Abstract

The research background is many complaints of citizens about service that is not optimaland customer complaints as users are not well accommodated and water flows are not scheduled and tends to very rarely flow to customers' homes.The research purpose was to determine public perceptions of the service quality complaints. The researchmethod is quantitative method.The data collection technique used is by distributing questionnaires to 100 respondents who are customers of the Tirta Betuah Regional Drinking Water Company in Betung District, Banyuasin Regency.The dimensions used to measure the quality of customer service at the Tirta Betuah Regional Drinking Water Company in Betung Sub-district, Banyuasin Regency are 1. commitment, 2. justice, 3. visibility, 4. responsiveness, 5. assurance. From all these dimensions it can be concluded that the Customer Complaint Service of the Tirta Betuah Regional Drinking Water Company in Betung District, Banyuasin Regency, with an average score of 525.4 or 50.4%. The average value according to the community's perception can be said to be of sufficient quality.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Kualitas Pelayanan, Pelayanan Pengaduan
Subjects:	J Political Science > JF Political institutions (General) > JF1338-2112 Public administration
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Yudha Utama
Date Deposited:	21 May 2021 07:03
Last Modified:	21 May 2021 07:03
URI:	http://repository.unsri.ac.id/id/eprint/46574

Actions (login required)

View Item