SISTEM PENDUKUNG KEPUTUSAN PEMILIHAN BEST CUSTOMER SERVICE MENGGUNAKAN METODE AHP DAN TOPSIS PADA GRAHA XL CENTER PALEMBANG

SELVIANI, SELVI and Ruskan, Endang Lestari and Suarli, Pacu Putra (2019) SISTEM PENDUKUNG KEPUTUSAN PEMILIHAN BEST CUSTOMER SERVICE MENGGUNAKAN METODE AHP DAN TOPSIS PADA GRAHA XL CENTER PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Employees are assets and resources for companies to support the success of a company. A company will always try to spur employee performance in various ways. One of them is by holding the best employee selection every period. The Palembang Graha XL Center also selected the best employees, especially at the Customer Service section, namely the selection of Best Customer Service. Because of the many criteria available, a system is needed that can help make decisions quickly and precisely, to ease the work of the XL in determining the best customer service. For that reason, in solving these problems a decision-making system is used by using the AHP and TOPSIS methods. AHP method is used to weight each criterion then TOPSIS method is used for data analysis in determining the best priority. The result of this system is to obtain CSR data with the best assessment based on predetermined criteria.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Sistem Pendukung Keputusan, Best Customer Service, AHP, TOPSIS
Subjects: T Technology > T Technology (General) > T58.5-58.64 Information technology
Divisions: Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User: Selviani Selviani
Date Deposited: 30 Aug 2019 07:53
Last Modified: 30 Aug 2019 07:53
URI: http://repository.unsri.ac.id/id/eprint/5190

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