PENERAPAN METODE END-USER COMPUTING SATISFACTION (EUCS) UNTUK EVALUASI KEPUASAN PENGGUNA PADA APLIKASI MOBILE MYINDIHOME (Studi Kasus : PT Telkom Indonesia)

SHAFIRA, NILAM and Indah, Dwi Rosa (2021) PENERAPAN METODE END-USER COMPUTING SATISFACTION (EUCS) UNTUK EVALUASI KEPUASAN PENGGUNA PADA APLIKASI MOBILE MYINDIHOME (Studi Kasus : PT Telkom Indonesia). Undergraduate thesis, Sriwijaya University.

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Abstract

PT Telkom Indonesia provides services in the field of Information and Communication Technology (ICT) and telecommunications networks in Indonesia. Currently, this State-Owned Enterprise (BUMN) has been known and widely used by people in Indonesia in using the internet, which is called the Indihome service. Indihome is a digital service provider with a variety of package options that can be used in the form of Home Internet, Home Phones and also Indihome TV. In order to compete in the world of ICT, PT Telkom Indonesia created a mobile application where people can easily access it wherever they are and hope to provide the best service to loyal users. The End User Computing Satisfaction method itself is a method that assesses the level of user satisfaction in an information system by comparing the reality and expectations of the information system. This method is usually used to measure user satisfaction of information systems by looking at the content, accuracy, format, time and also the ease with which users use it.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Indihome, Aplikasi mobile, Metode End User Computing Satisfaction
Subjects:	T Technology > T Technology (General) > T58.4 Managerial control systems Information technology. Information systems (General)
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Nilam Shafira
Date Deposited:	02 Sep 2021 04:32
Last Modified:	02 Sep 2021 04:32
URI:	http://repository.unsri.ac.id/id/eprint/53260

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