ANALISIS KEPUASAN MASYARAKAT DALAM PELAYANAN PEMBUATAN SERTFIKAT TANAH DI KANTOR PERTANAHAN KOTA PALEMBANG

RIZKI, MUHAMMAD and Semil, Nurmah and Martina, Martina (2021) ANALISIS KEPUASAN MASYARAKAT DALAM PELAYANAN PEMBUATAN SERTFIKAT TANAH DI KANTOR PERTANAHAN KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

	Text RAMA_63201_07011281621094.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (2MB) | Request a copy
	Text RAMA_63201_07011281621094_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (10MB) | Request a copy
Preview	Text RAMA_63201_07011281621094_0001126701_0005036602_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB) | Preview
	Text RAMA_63201_07011281621094_0001126701_0005036602_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (141kB) | Request a copy
	Text RAMA_63201_07011281621094_0001126701_0005036602_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (166kB) | Request a copy
	Text RAMA_63201_07011281621094_0001126701_0005036602_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (949kB) | Request a copy
	Text RAMA_63201_07011281621094_0001126701_0005036602_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (118kB) | Request a copy
	Text RAMA_63201_07011281621094_0001126701_0005036602_06_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (71kB) | Request a copy
	Text RAMA_63201_07011281621094_0001126701_0005036602_07_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (801kB) | Request a copy

Abstract

Good service performance will certainly cause positive benefits for public satisfaction as service users and the existence of the government organization will certainly increase. Community satisfaction in each flow of land certification procedures can be a benchmark of the results or not of the land service system run by the Palembang City Land Office. Land certification is done to avoid conflicts such as land disputes, communities illegally or without permission to use land for settlement or business land. The purpose of this research is to find out the satisfaction of the people of Palembang City in the service of making land certificates in the Land Office of Palembang City. This thesis uses descriptive methods with qualitative data that prioritize the community as Key Informants and the Land Office as the main informant. With data collection techniques using observation methods, in-depth interviews with the public and concerned officers, literature research and documentation. The results of the analysis carried out reached the conclusion that the satisfaction of the people of Palembang City is good enough, the Land Office of Palembang City has been enough to satisfy the people of Palembang City in running the land certificate manufacturing system. It is proven that from the five dimensions of Service Quality, namely Tangible, Reliability, Resvonsiveness, Assurance and Empathy in the research of the Palembang City Office of Peranahan has been dominant both and satisfactory to the people of Palembang City. Keywords : Community Satisfaction, Public Servive, Land Sertificate

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Kepuasan Masyarakat, Pelayanan Publik, Sertifikat Tanah
Subjects:	H Social Sciences > H Social Sciences (General) J Political Science > JF Political institutions (General) J Political Science > JF Political institutions (General) > JF1338-2112 Public administration
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Muhammad Rizki
Date Deposited:	17 Dec 2021 04:21
Last Modified:	17 Dec 2021 04:21
URI:	http://repository.unsri.ac.id/id/eprint/59355

Actions (login required)

View Item