PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH SAKIT KHUSUS MATA PROVINSI SUMATERA SELATAN

BRAMANTO, KING and Isnurhadi, Isnurhadi and Rosa, Aslamia (2013) PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH SAKIT KHUSUS MATA PROVINSI SUMATERA SELATAN. Undergraduate thesis, Sriwijaya University.

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Abstract

The purpose of This study aims to determine whether the quality of Service that is provided by a Rumah Sakit Khusus Mata South Sumatera Provincial simultaneously and partially on patient satisfaction Rumah Sakit Khusus Mata South Sumatera Province and to identify variables Which Service Quality dominan t influence on patient satisfaction Rumah Sakit Khusus Mata South Sumatera Provincial. so as to know the influence of Service Quality on Customer Satisfaction. Analysis techniques used in this research is the analysis of multiple regression models. Through the F test can be seen that the independent variables simultaneously, namely reliability and Empathy jointly have significant influence on the dependent variable of consumer satisfaction. Through t test can be seen in partial reliability and Empathy positive and significant impact on patient satisfaction Rumah Sakit Khusus Mata, it can be concluded that the multiple regression analysis reliability and empathy variables significantly influence consumer satisfaction.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Service Quality, RSKM South Sumatera Provincial, Customer Satisfaction
Subjects:	H Social Sciences > HF Commerce > HF5546-5548.6 Office management
Divisions:	01-Faculty of Economics > 61201-Management (S1)
Depositing User:	Mr. Muhammad Irwan
Date Deposited:	17 Jan 2022 08:10
Last Modified:	17 Jan 2022 08:10
URI:	http://repository.unsri.ac.id/id/eprint/60752

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