HUBUNGAN STRATEGI COGNITIVE REAPPRAISAL DAN EXPRESSIVE SUPPRESSION DENGAN KELELAHAN EMOSIONAL PADA FRONTLINER BANK DI SUMATERA SELATAN

SHALIHAH, FITHRIYAH DINAH and Pratiwi, Marisya and Fikri, M. Zainal (2021) HUBUNGAN STRATEGI COGNITIVE REAPPRAISAL DAN EXPRESSIVE SUPPRESSION DENGAN KELELAHAN EMOSIONAL PADA FRONTLINER BANK DI SUMATERA SELATAN. Undergraduate thesis, Sriwijaya University.

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Abstract

This study aims to clarify the relationship between cognitive reappraisal and expressive repression with emotional exhausted in South Sumatra's among forefront banks. The hypothesis of this study is the relationship between cognitive reappraisal and front-line banks of emotional exhaustion in South Sumatra, and the relationship between expressive repression and front-line banks of emotional exhaustion in South Sumatra. The population of this survey was the Frontliner Bank of South Sumatra. The study sample for this study consisted of 48 front liners and the test sample consisted of 50 front lines. In this study, we used a targeted sampling technique. The measuring instruments in this study used the emotional exhaustion scale associated with the components of Maslach, Schaufelli, and Leiter (2001) and the emotional regulation scale associated with the strategy of Gross and John (2003). This study used Spearman's correlation analysis. The results of the correlation analysis showed R = 0.628, P = 0.000 (p <0.05) in cognitive reappraisal with cognitive reassessment. These results indicate that cognitive reassessment is negatively associated with emotional fatigue. Next, emotional fatigue with suppression of expressiveness showed R = 0.305 and P = 0.035 (p <0.05). This shows that expressive repression is negatively associated with emotional fatigue. These hypotheses are accepted

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	kelelahan emosi, penilaian ulang kognitif, penekanan ekspresif, frontliner
Subjects:	B Philosophy. Psychology. Religion > B Philosophy (General) > B69-99 General works B Philosophy. Psychology. Religion > B Philosophy (General) > B850-5739 By region or country
Divisions:	04-Faculty of Medicine > 73201-Phsycology (S1)
Depositing User:	Ms. Fithriyah Dinah Shalihah
Date Deposited:	02 Feb 2022 01:24
Last Modified:	02 Feb 2022 01:24
URI:	http://repository.unsri.ac.id/id/eprint/63466

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