IMPLEMENTASI CHATBOT SEBAGAI STRATEGI UNTUK MEMPEROLEH PELANGGAN (ACQUIRE) PADA PROSEHAT PT. ATOMA MEDICAL

ANGGRAINI, SHAFIRA and Fathoni, Fathoni (2018) IMPLEMENTASI CHATBOT SEBAGAI STRATEGI UNTUK MEMPEROLEH PELANGGAN (ACQUIRE) PADA PROSEHAT PT. ATOMA MEDICAL. Undergraduate thesis, Sriwijaya University.

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Abstract

PT. Atoma medical as healthcare innovations company, through website pages prosehat.com service customer service aimed at providing services to customers. Comparison between the operators of web users who are not balanced can affect the quality of services that need to be improved and look for strategies to solve the problem. This study aims to increase the number of customers through a communicative interaction between systems with customers. To achieve this study the author uses research methods CRM-Iris methodolgy and implement chatbot technology into the website prosehat.com to replace human tasks as customer service. Some of the tools used to build automated machinery chatbot. Dialogfow as an application to conduct training chatbot are connected with prosehat database via digital ocean server. This research resulted in several business processes and dialog page chatbot customer service that can provide automatic reply from customer inquiry in accordance with the representation of knowledge. Knowledge base intents and entities who have been trained in dialogflow. Knowledge can continue to be added to make the process more intelligent chatbot questions. Knowledge base intents and entities who have been trained in dialogflow. Knowledge can continue to be added to make chatbot smarter in processing questions.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	chatbot, CRM-IRIS Methodology, pelayanan, CRM
Subjects:	H Social Sciences > HJ Public Finance > HJ6603-7390 Customs administration
Divisions:	09-Faculty of Computer Science > 57201-Information Systems (S1)
Depositing User:	Mr Halim Sobri
Date Deposited:	09 Sep 2019 02:44
Last Modified:	09 Sep 2019 02:44
URI:	http://repository.unsri.ac.id/id/eprint/6629

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