KUALITAS PELAYANAN JAMINAN HARI TUA (JHT) DI BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KETENAGAKERJAAN KANTOR CABANG PALEMBANG

ERHANSYAH, MUHAMAD LUTHFI and Semil, Nurmah and Budiarto, Gatot (2022) KUALITAS PELAYANAN JAMINAN HARI TUA (JHT) DI BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KETENAGAKERJAAN KANTOR CABANG PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

This study aims to determine how the quality service old age assurance at insurance and social security (BPJS) employment Palembang branch office. The background of this research is delay in disbursement of funds that will be accepted by consumers that resulting in poor service quality. This research use theory service quality of Zeithaml et. al which consists of five dimensions, namely physical evidence (Tangible), reliability (Reliability), responsiveness (Responsiveness), guarantee (Assurance), empathy (Empathy). Research methods used is quantitative research method with data collection technique documentation and questionnaire distribution. From the result of this research draw conclusions that in quality service old age assurance at insurance and social security (BPJS) employment Palembang branch office has been going well, but the timeliness in disbursing funds still slow so it said quite well and can be seen through 5 dimensions. The result of this research recommend BPJS Employment at the Palembang branch office to be able create a complainte service forum, improve the time system for disbursement of funds, provide education an socialization to the public or information about old age assurance (JHT), and improve supervision in the service department.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Jaminan Hari Tua
Subjects:	H Social Sciences > HJ Public Finance > HJ9103-9695 Local finance. Municipal finance Including the revenue, budget, expenditure, etc. of counties, boroughs, communes, municipalities, etc.
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	mr Muhamad Luthfi Erhansyah
Date Deposited:	28 Mar 2022 08:34
Last Modified:	28 Mar 2022 08:34
URI:	http://repository.unsri.ac.id/id/eprint/66455

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