HUBUNGAN KOMUNIKASI TERAPEUTIK TERHADAP TINGKAT KEPUASAN PASIEN RAWAT INAP RSUD SITI FATIMAH PROVINSI SUMATERA SELATAN

ZAHRO, NURUL SYARIFATUZ and Nomaini, Faisal and Saraswaty, Erlisa (2022) HUBUNGAN KOMUNIKASI TERAPEUTIK TERHADAP TINGKAT KEPUASAN PASIEN RAWAT INAP RSUD SITI FATIMAH PROVINSI SUMATERA SELATAN. Undergraduate thesis, Sriwijaya University.

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Abstract

The aim of this research was to know and prove how the relationship that happened between therapeutic communication towards satisfaction level of the patient at RSUD Siti Fatimah, South Sumatera Province. The independent variable of this research is therapeutic communication while the dependent variable is satisfaction level of the patient. The method used of this research was descriptive quantitative and explanative quantitative. The data collection technique used was purposive sampling and achieving until 50 respondents using questionnaire distribution, literature review, and observation. The result of this research show that therapeutic communication gaining the best category with the 94.86% of presentation, and satisfaction level of the patient gaining 91.46% of presentation reciprocally. Based on the statistical test result of rank spearman, significant numbers obtaining 0.000<0.05 so that the H1 is acceptable. Correlation numbers showing 0.691 and right at the value of the correlation coefficient 0.51-0.75 so that both of variable indicate a strong relationship and going to the positive direction. Keywoards: Therapeutic Communication, Satisfaction Level Of The Patient, Hospital

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Komunikasi Terapeutik, Tingkat Kepuasan Pasien, Rumah Sakit
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD59-59.6 Public relations. Industrial publicity
Divisions:	07-Faculty of Social and Politic Science > 70201-Communication Science (S1)
Depositing User:	NURUL SYARIFATUZ ZAHRO
Date Deposited:	02 Jun 2022 02:21
Last Modified:	02 Jun 2022 02:21
URI:	http://repository.unsri.ac.id/id/eprint/71160

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