ANALISIS IMPLEMENTASI PELAYANAN KONTAK TIDAK LANGSUNG ERA PANDEMI COVID-19 DI BPJS KESEHATAN KC PALEMBANG

DAMAYANTI, FITRIA and Syakurah, Rizma Adlia (2022) ANALISIS IMPLEMENTASI PELAYANAN KONTAK TIDAK LANGSUNG ERA PANDEMI COVID-19 DI BPJS KESEHATAN KC PALEMBANG. Undergraduate thesis, Sriwijaya University.

	Text RAMA_13201_10011381823134.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (1MB) | Request a copy
Preview	Text RAMA_13201_10011381823134_8807630017_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (404kB) | Preview
	Text RAMA_13201_10011381823134_8807630017_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (210kB) | Request a copy
	Text RAMA_13201_10011381823134_8807630017_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (30kB) | Request a copy
	Text RAMA_13201_10011381823134_8807630017_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (323kB) | Request a copy
	Text RAMA_13201_10011381823134_8807630017_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (106kB) | Request a copy
	Text RAMA_13201_10011381823134_8807630017_06.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (20kB) | Request a copy
	Text RAMA_13201_10011381823134_8807630017_07_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (68kB) | Request a copy
	Text RAMA_13201_10011381823134_8807630017_08_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (901kB) | Request a copy
	Text RAMA_13201_10011381823134_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (8MB) | Request a copy

Abstract

Background: Indirect contact implemented to improve Primary Healthcare Facilities' performance and ensure the safety of health consultations during the Covid-19 pandemic. In performance-based capitation payments, contact rates used as payment indicators, but the BPJS Kesehatan Palembang's achievement is less than 150 per mile. Aims: To analyze implementation of indirect contact services during pandemic Covid-19 era in BPJS Kesehatan Palembang. Methods: A descriptive qualitative study was used. Data obtained with in-depth interviews, observation, and document reviews at BPJS Kesehatan Palembang and primary healthcare facilities from 4 February 2022 to 10 March 2022. seven informants selected by consecutive sampling. Results: Communication variables such as clarity and consistency have been performing well, but transmission indicators have not. All indicators in the resource variables, namely staff, information, authority, and facilities, have not been maximized. Then, disposition variables such as implementing attitude indicators, commitment, and participant enthusiasm show increasing contact rate. Finally, the bureaucratic structure variables, namely the SOP, are not yet available, and coordination is already running optimally. Conclusion: Implementing indirect contact services at the BPJS Healthcare Palembang during the pandemic Covid-19 era has not been implemented well due to communication, resource, and bureaucratic barriers. BPJS Healthcare is expected to provide communication facilities or special applications for indirect contact information.

Item Type:	Thesis (Undergraduate)
Additional Information:	Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) p-ISSN 2303-3592, e-ISSN 2540-9301 Volume 10 No.1 2022 DOI: 10.20473/jaki.xxxx.2022.xx
Uncontrolled Keywords:	BPJS Kesehatan , Covid-19, Indirect Contact ,Primary Healthcare Facilities
Subjects:	R Medicine > R Medicine (General) > R855-855.5 Medical technology R Medicine > R Medicine (General) > R858-859.7 Computer applications to medicine. Medical informatics R Medicine > RA Public aspects of medicine > RA399 Regulation of medical practice. Evaluation and quality control of medical care. Medical audit
Divisions:	10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User:	FITRIA DAMAYANTI
Date Deposited:	12 Sep 2022 02:46
Last Modified:	12 Sep 2022 02:46
URI:	http://repository.unsri.ac.id/id/eprint/78014

Actions (login required)

View Item