PENGARUH BRAND EXPERIENCE TERHADAP CONSUMER BASED BRAND EQUITY (CBBE) PADA LAYANAN GO-JEK DI KOTA PALEMBANG

PRAMADIRA, MARGARETHA AYU and Nofiawaty, Nofiawaty and Rosa, Aslamia (2022) PENGARUH BRAND EXPERIENCE TERHADAP CONSUMER BASED BRAND EQUITY (CBBE) PADA LAYANAN GO-JEK DI KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh brand experience terhadap Consumer Based Brand Equity (CBBE) pada layanan GO-JEK di Kota Palembang. Penelitian ini menggunakan pendekatan kuantitatif dengan metode pengumpulan data melalui kuesioner. Populasi dalam penelitian ini adalah masyarakat kota Palembang yang pernah menggunakan layanan GO-JEK. Teknik pengambilan sampel pada penelitian ini menggunakan metode purposive sampling dengan jumlah sampel sebanyak 100 responden. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis kuantitatif dengan menggunakan metode perhitungan statistik dengan memakai dua uji yaitu: koefisien determinasi (R2) dan regresi linear berganda yang menggunakan SPSS 25. Hasil dari penelitian ini menunjukkan bahwa variabel Brand Experience (sensori, afektif, perilaku dan intelektual) memiliki pengaruh positif dan signifikan terhadap Consumer Based Brand Equity (CBBE) pada layanan GO-JEK di Kota Palembang.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Brand Experience, Consumer Based Brand Equity
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HF Commerce > HF1-6182 Commerce
H Social Sciences > HF Commerce > HF5001-6182 Business
H Social Sciences > HM Sociology > HM831-901 Social change
Divisions: 01-Faculty of Economics > 61201-Management (S1)
Depositing User: Margaretha Ayu Pramadira
Date Deposited: 17 Nov 2022 07:09
Last Modified: 17 Nov 2022 07:09
URI: http://repository.unsri.ac.id/id/eprint/82134

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