KUALITAS PELAYANAN PEMBUATAN NOMOR POKOK WAJIB PAJAK (NPWP) MELALAUI SISTEM ELEKTRONIK DI KANTOR PELAYANAN PAJAK (KPP) PRATAMA BUKITTINGGI

FATHAN, TAUFIK A and Semil, Nurmah and Budiarto, Gatot (2022) KUALITAS PELAYANAN PEMBUATAN NOMOR POKOK WAJIB PAJAK (NPWP) MELALAUI SISTEM ELEKTRONIK DI KANTOR PELAYANAN PAJAK (KPP) PRATAMA BUKITTINGGI. Undergraduate thesis, Sriwijaya University.

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Abstract

The research objective is to find out how the quality of service for making a Taxpayer Identification Number (NPWP) through an electronic system at the Bukittinggi Primary Tax Service Office (KPP). The research method used is a research method based on public service theory according to Zeithaml et.al (1990, in hardiansyah 3018; 63). Based on data and observations of services for making NPWP through the electronic system at KPP Pratama Bukittinggi, they have provided quite good service in accordance with applicable regulations and procedures, but there are still deficiencies in the service for making NPWP through the electronic system at KPP Pratama Bukittinggi, namely the response of officers who are still slow when contacted by the applicant online either via e-mail or via Whatsapp. Based on the results of the research, the authors recommend that the KPP Pratama Bukittinggi to more intensively socialize the procedures for making NPWP through the electronic system and officers responding to applicant complaints quickly so that the quality of service for making NPWP through the electronic system at KPP Pratama Bukittinggi can run optimally and provide satisfaction to the applicant. . Keywords: Quality of Service, Manufacture, NPWP, Electronics, KPP Pratama

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	kualitas Pelayanan, Pelayanan Publik
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Users 27687 not found.
Date Deposited:	25 Jan 2023 08:38
Last Modified:	25 Jan 2023 08:38
URI:	http://repository.unsri.ac.id/id/eprint/87694

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