HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN DI POLIKLINIK GIGI DAN MULUT RUMAH SAKIT MOHAMMAD HOESIN PALEMBANG TAHUN 2008

NEGARA, MELLANI CINDERA and Lani, Lasma Evy and Hudiyati, Maya (2008) HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN DI POLIKLINIK GIGI DAN MULUT RUMAH SAKIT MOHAMMAD HOESIN PALEMBANG TAHUN 2008. Undergraduate thesis, Sriwijaya University.

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Abstract

Customer really do have to be satisfied, if not they will leave institution as customer and become rival customer. Thus, an institution must assess customer’s degree of satisfactory to know the attributes of product that can cause customer’s dissatisfactory. This study is aimed to analyze the correlation between health Service and the degree of patient satisfaction in Dental Clinic in Moh. Hoesin Central General Hospital 2008. The variables that are studied are five dimensions of health Services quality as independent variable among them are tangible, reliability, responsiveness, assurance and emphaty, and the degree of patient satisfaction as a dependent variable. This study is analytical descriptive which uses cross sectional approach, where the sampling technique is consecutive sampling. The sample are 100 patient with questionnaire used as quantifying measurement. Sampling was done in August 2008. From five independent variables that were studied a significant correlation was acquired from the dependent variable with p value less than alpha (0.05). There are significant correlation between Service quality and degree of patient satisfaction in Dental Clinic in Moh. Hoesin Central General Hospital 2008.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Service quality, patient satisfaction
Subjects:	R Medicine > RK Dentistry > RK1-715 Dentistry
Divisions:	04-Faculty of Medicine > 12201-Dentistry (S1)
Depositing User:	Mrs Furika Furika
Date Deposited:	27 Feb 2023 06:02
Last Modified:	27 Feb 2023 06:02
URI:	http://repository.unsri.ac.id/id/eprint/90053

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