PENGALAMAN PENGGUNA (USER EXPERIENCE) PADA APLIKASI ELECTRONIC TAX (E-TAX) DI KOTA PALEMBANG

RAHMAWATI, ATHIFAH and Aryansah, Januar Eko (2023) PENGALAMAN PENGGUNA (USER EXPERIENCE) PADA APLIKASI ELECTRONIC TAX (E-TAX) DI KOTA PALEMBANG. Undergraduate thesis, Sriwijaya University.

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Abstract

Palembang is one of the autonomous regions of Indonesia that already applying the concept of E-Government through the Electronic Tax program (E-Tax) can increase local government income through electronic tax collection. As the online tax system on the E-Tax application grows, on the other side of the user experience is one of the key factors in supporting the success of building an application. Therefore, a review should be given as to whether the application has been appropriate to the user's needs in the self-sufficient and honest tax payment of Palembang. This type of research uses qualitative methods with a string of string phenomena. Researchers conducted deep interviews for eleven people to measure the user experience so that users' opinions on the E-Tax application could be known. The study found that the quality of the E-Tax application in Palembang remains inadequate to meet users' need for independent tax payments. However, E-Tax in use in the Palembang makes it easier for users in the form of a tax accounting to report to the municipal revenue agency. Of their function and usage, the 3 features most often accessed by users on the e-tax application have not completely met the criteria of usability theory in user experience except on memorability variable.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	E-Tax, User Experience, Usability
Subjects:	H Social Sciences > HJ Public Finance > HJ9-9940 Public finance
Divisions:	07-Faculty of Social and Politic Science > 63201-State Administration (S1)
Depositing User:	Athifah Rahmawati
Date Deposited:	09 Mar 2023 03:26
Last Modified:	09 Mar 2023 03:26
URI:	http://repository.unsri.ac.id/id/eprint/90396

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