PENGARUH FAKTOR-FAKTOR KESUKSESAN SISTEM INFORMASI TERHADAP KINERJA PENGGUNA SISTEM APLIKASI PEMERIKSAAN (SIAP) DI BPK PERWAKILAN PROVINSI SUMATERA SELATAN

WULANDARI, TIKA and Sobri, Kiagus Muhammad and Thamrin, Muhammad Husni (2023) PENGARUH FAKTOR-FAKTOR KESUKSESAN SISTEM INFORMASI TERHADAP KINERJA PENGGUNA SISTEM APLIKASI PEMERIKSAAN (SIAP) DI BPK PERWAKILAN PROVINSI SUMATERA SELATAN. Masters thesis, Sriwijaya University.

	Text RAMA_63101_07012082125035.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (5MB) | Request a copy
	Text RAMA_63101_07012082125035_TURNITIN.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (13MB) | Request a copy
	Text RAMA_63101_07012082125035_0006116303_0006066402_01_front_ref.pdf - Accepted Version Available under License Creative Commons Public Domain Dedication. Download (1MB)
	Text RAMA_63101_07012082125035_0006116303_0006066402_02.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (536kB) | Request a copy
	Text RAMA_63101_07012082125035_0006116303_0006066402_03.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (685kB) | Request a copy
	Text RAMA_63101_07012082125035_0006116303_0006066402_04.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (701kB) | Request a copy
	Text RAMA_63101_07012082125035_0006116303_0006066402_05.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (689kB) | Request a copy
	Text RAMA_63101_07012082125035_0006116303_0006066402_06.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (209kB) | Request a copy
	Text RAMA_63101_07012082125035_0006116303_0006066402_07_ref.pdf - Bibliography Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (442kB) | Request a copy
	Text RAMA_63101_07012082125035_0006116303_0006066402_08_lamp.pdf - Accepted Version Restricted to Repository staff only Available under License Creative Commons Public Domain Dedication. Download (2MB) | Request a copy

Abstract

This study aimed to analyzing the effect of system quality, information quality, and service quality to the implementation of audit application system (SiAP) on net benefit in the form of user performance, with user satisfaction as an intervening variable at the BPK Regional Office of South Sumatra Province. This research was a quantitative study with survey approach through distributing questionnaires. The population of this study was 102 functional employees of the BPK Regional Office of South Sumatra Province. Out of the whole population, 82 respondents were selected as samples using the proportional stratified random sampling technique. The method conducted to analyze the data is Structural Equation Modeling Partial Least Square (PLS-SEM). The results showed that system quality and information quality had a positive effect of 14,4% and 9,1%, respectively, on user satisfaction, but were not significant. Service quality has been empirically proven to have a positive and significant effect on SiAP user satisfaction by 62%. Meanwhile, user satisfaction is a very strong variable in predicting the performance of SiAP users, with a positive and significant effect of 80,2%. Based on the results of this study, a strategy for developing SiAP is recommended by improving service quality, which can drive user satisfaction and then have a major impact on improving user performance. In addition, the organizations also need to optimize system and information quality, especially related to integration, response time, flexibility, accuracy, and relevant, in order to increase SiAP user satisfaction.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	SiAP, Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Kepuasan Pengguna, Kinerja Pengguna, PLS-SEM
Subjects:	T Technology > T Technology (General) > T58.6-58.62 Management information systems
Divisions:	07-Faculty of Social and Politic Science > 63101-Public Administration (S2)
Depositing User:	Tika Wulandari
Date Deposited:	17 Mar 2023 01:23
Last Modified:	17 Mar 2023 01:23
URI:	http://repository.unsri.ac.id/id/eprint/90979

Actions (login required)

View Item