Analysis of Service Quality with Intellectual Capital and Social Capital through the Quality of Human Resources which has an Impact on Customer Satisfaction

Lionardo, Andries (2021) Analysis of Service Quality with Intellectual Capital and Social Capital through the Quality of Human Resources which has an Impact on Customer Satisfaction. Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management Singapore.

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25. Analysis of Service Quality with Intellectual Capital and Social Capital through the Quality of Human Resources which has an Impact on Customer Satisfaction.pdf - Published Version

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Item Type: Article
Subjects: H Social Sciences > HM Sociology > HM786-806 Organizational sociology. Organization theory
Divisions: 07-Faculty of Social and Politic Science > 70201-Communication Science (S1)
Depositing User: Dr Andries Lionardo
Date Deposited: 13 Apr 2023 03:12
Last Modified: 13 Apr 2023 03:12
URI: http://repository.unsri.ac.id/id/eprint/93157

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