Firdaus, Mgs. Afriyan and Putra, Apriansyah and Unika, Riki (2016) Requirements Engineering for Customer Satisfaction Management System of Higher Education Implementing E-CRM And ISO 9001:2008. In: 2nd Sriwijaya Economics, Accounting and Business Conference 2016, 23 - 24 November 2016, Palembang, Indonesia.
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Abstract
In developing optimum management system for customer satisfaction, a vital component that needs to be emphasized is system?s requirements engineering. This study focus on system?s requirements engineering for customer satisfaction management systems that adopt quality management system with international standards ISO 9001: 2008 and E-CRM. Requirement Engineering processes that is conducted in this paper including elicitation, analysis, validation, negotiation, documentation and management. The result is eight functional and twelve non-functional requirements that will establish an optimum management system for customer satisfaction.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | requirements engineering, management system, customer satisfaction, ISO 9001:2008, E-CRM |
| Subjects: | Q Science > QA Mathematics > QA75-76.95 Calculating machines > QA76 Computer software |
| Divisions: | 09-Faculty of Computer Science > 57201-Information Systems (S1) |
| Depositing User: | Mgs. Afriyan Firdaus |
| Date Deposited: | 30 Sep 2019 08:41 |
| Last Modified: | 30 Sep 2019 08:41 |
| URI: | http://repository.unsri.ac.id/id/eprint/9453 |
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