HUBUNGAN PERSEPSI TENTANG MUTU PELAYANAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT INAP DI RSUD DEPATI BAHRIN KABUPATEN BANGKA PROVINSI KEPULAUAN BANGKA BELITUNG

MUHARIANI, MUHARIANI and Safriantini, Dian (2023) HUBUNGAN PERSEPSI TENTANG MUTU PELAYANAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT INAP DI RSUD DEPATI BAHRIN KABUPATEN BANGKA PROVINSI KEPULAUAN BANGKA BELITUNG. Undergraduate thesis, Sriwijaya University.

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Abstract

Quality health services are health services that are needed and desired by patients. The quality of health services refers to the level of health services in creating patient satisfaction which will increase patient interest in making repeat visits. Based on a survey of inpatient service satisfaction at Depati Bahrin Hospital in 2022, out of 83 patiens who received treatmeant at the inpatient unit, it showed that as many as 50 patients (60,2%) expressed dissatisfaction and as many as 33 patients (39.3) expressed satisfaction with the service provided given. The purpose of this study was to analyze the effect of patient perceptions of service quality on intention to revisit inpatient care at Depati Bahrin Hospital, Bangka Regency. This research is a quantitative study using a cross sectional design. The population in this study were all inpatients at Depati Bahrin General Hospital, Bangka Regency and the sample size used was 106 people taken by purposive sampling technique. The data analysis used was univariate analysis and bivariate analysis with the Chi-Square. The results showed that there was an correlations of professionalism (Sig-p 0.000 <0.05), efficiency (Sig-p 0.000 <0.05), safety (Sig-p 0.000 <0.05), satisfaction (Sig-p 0.000 <0.05), and tangible of service (Sig-p 0.000 <0.05) on intention to revisit inpatients at Depati Bahrin Hospital, Bangka Regency. The conclusion in this study is that there is an correlation of professionalism, efficiency, safety, satisfaction and tangible on the intention to revisit inpatients at Depati Bahrin Hospital, Bangka Regency. Suggestions for hospitals are expected to continue to improve the knowledge and skills of health workers in supporting the quality of services provided to patients. Keywords : Service Quality, Interest of revisits, Inpatients

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Mutu Pelayanan, Minat Kunjungan Ulang, Pasien Rawat Inap
Subjects:	K Law > K Law (General) > K3566-3578 Public health
Divisions:	10-Faculty of Public Health > 13201-Public Health (S1)
Depositing User:	Muhariani Muhariani
Date Deposited:	26 Jun 2023 07:35
Last Modified:	26 Jun 2023 07:35
URI:	http://repository.unsri.ac.id/id/eprint/113426

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